Low Income Home Energy Assistance Program


The Low Income Home Energy Assistance Program (LIHEAP) provides utility assistance to eligible households.

There are four components to the LIHEAP program.

ATTENTION: If you’ve applied for the regular LIHEAP or PIPP (Percentage of income payment plan) since September 2021, we can now assist you with water bills if you…

  • Have a bill for $250 or more
  • Are disconnected or have a disconnection notice

If you meet these qualifications, please call us at (847) 697-4400 for assistance, you will NOT need an appointment if you’ve received a benefit since September 2021.


Eligible households must have a total income at or below the following 30 day gross income or annual income dependent on size of the household.

Assistance is available for natural gas, propane, heating oil, electricity, and water/sewer. A past due bill or disconnection notice is not required to be eligible. If heat and electricity are included in the rent, the household may still be eligible for some assistance. We encourage clients to make energy-saving improvements to their home to help make utility payments even lower.

Community Contacts, Inc operates the LIHEAP program (Español) throughout Kane and Dekalb counties. Funding is provided by the US Department of Health and Human Services and by the State of Illinois Supplemental Low Income Energy Assistance Fund. The program is administered throughout the state by the Illinois Department of Commerce and Economic Opportunity.

People in Household 30 Day Gross Income
1 $2,265
2 $3,052
3 $3,838
4 $4,625
5 $5,412
6 $6,198

How to apply

First, please complete the LIHEAP Interest Form (link). Then, schedule an in-person interview to complete the final application. There are outreach sites in Aurora, Elgin, and Dekalb.

Or, call Community Contacts at 847-697-4400 between 9am – 12pm and 1pm – 3pm Monday through Friday to schedule an appointment. When you call, make sure you have the following information ready:

  • Social Security cards, ITINs, or other immigration documents for everyone in the house.
  • A current heating and electric bill.
  • Proof of all income received in the household, 30 days before your appointment.